CARONYX Group — Legal & Policies

Privacy Policy

Effective: August 1, 2026  |  Updated: August 1, 2026

1. Information We Collect

Information you provide

• Name, email address, telephone number, and preferred contact method.
• Pickup, stop, and delivery locations; requested dates; item descriptions, quantities, dimensions, approximate weight, photos, access, parking, stairs, elevators, assembly needs, and helper requirements.
• Quote, booking, invoice, deposit, payment, refund, and transaction details. Payment-card data may be handled directly by a payment processor.
• Emails, texts, telephone notes, support requests, reviews, claim information, photos, receipts, estimates, and documents you send us.

Information collected automatically

Our hosting, security, analytics, mapping, form, advertising, and similar providers may collect IP address, browser and device information, operating system, referring page, pages viewed, timestamps, approximate location derived from IP address, cookie identifiers, and website-interaction data.

2. How We Use Information

• Prepare quotes and verify distance, inventory, access, labor, timing, and pricing.
• Schedule, perform, modify, document, and support services.
• Send confirmations, reminders, arrival updates, invoices, receipts, and claim communications.
• Process deposits, payments, cancellations, credits, refunds, and chargebacks.
• Maintain safety, prevent fraud, protect property, and enforce agreements.
• Operate, secure, troubleshoot, analyze, and improve the website and services.
• Meet licensing, insurance, tax, accounting, regulatory, and legal obligations.
• Send marketing communications when permitted and consistent with your choices.

3. Cookies and Similar Technologies

We may use cookies, local storage, pixels, and similar technologies for essential site functions, security, forms, preferences, analytics, maps, embedded content, and advertising. You may control many cookies through browser settings or any preference tool we provide. Blocking necessary cookies may affect functionality.

4. How We Disclose Information

• Service providers: hosting, cloud storage, forms, email, text messaging, telephone, mapping, analytics, security, bookkeeping, payment, and customer-management providers.
• Personnel and contractors: drivers, helpers, dispatchers, and others who need relevant information to evaluate or perform a service.
• Operational contacts: stores, warehouses, sellers, property managers, building personnel, and pickup or delivery representatives.
• Professional and legal recipients: insurers, claims administrators, attorneys, accountants, regulators, courts, and law enforcement when reasonably necessary or legally required.
• Business transfers: parties involved in a lawful merger, financing, acquisition, reorganization, or sale, subject to appropriate safeguards.

5. Sale or Sharing

CARONYX does not exchange personal information for money. If analytics or advertising tools are enabled, online identifiers and activity information may be transmitted to third-party providers. Depending on the tool and applicable law, some disclosures may be considered “sharing” for cross-context behavioral advertising. If CARONYX becomes legally required to provide an opt-out mechanism, we will provide it.

6. California Privacy Disclosures

California residents may use this Policy to understand the categories of information collected, how it is used and disclosed, and how to contact us. Traditional “Do Not Track” signals are not governed by a universal standard, so the website may not respond to them. Where legally required and technically supported, we will process recognized opt-out preference signals such as Global Privacy Control.

The California Consumer Privacy Act applies only to businesses meeting statutory thresholds and certain related entities. If and to the extent CARONYX is subject to that law, eligible residents may have rights to access, correction, deletion, information about collection or disclosure, and opt out of sale or sharing, subject to verification and legal exceptions. We will not unlawfully discriminate against a consumer for exercising an applicable right.

7. Retention and Security

We retain information for as long as reasonably necessary to provide services, maintain transaction and communication records, meet legal obligations, prevent fraud, resolve disputes, and enforce agreements. We use reasonable administrative, technical, and physical safeguards, but no system can guarantee absolute security.

8. Children

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect online personal information from children under 13.

9. Third-Party Services

Third-party maps, payment tools, videos, social media, scheduling systems, and links are governed by their own privacy practices. CARONYX is not responsible for third-party privacy or security practices.

10. Your Choices

• Decline optional information, understanding that some details are necessary for a quote or service.
• Unsubscribe from promotional email using the method in the message.
• Reply STOP to eligible promotional text messages.
• Adjust browser and cookie preferences.
• Contact us to request correction of inaccurate information or to ask about available privacy rights.

11. Changes

We may update this Policy to reflect changes in law, technology, services, or practices. The revised version will appear on this page with a new update date.

For a privacy request, include your name, contact information, the nature of the request, and enough information for reasonable verification. Do not send government identification unless specifically requested through an appropriate method.