CARONYX GROUP · ITEM DELIVERY
Your items. A clear delivery plan.
Arrange pickup and delivery for specific furniture, appliances, or other items. Tell us what is moving, where it is going, and what access is like so the calculator can price the job accurately.
Get a Delivery QuoteWhat to prepare
Choose Item Delivery in the quote flow. The calculator shows the current price for eligible jobs and guides you through booking; requests flagged for Dispatch review are clearly identified.
Item Delivery / The essentials
A delivery built around your items.
Store & marketplace pickups
Have the pickup location, seller or store instructions, and collection requirements ready. Coordinate item availability before requesting service.
Furniture & appliances
Provide item types, quantities, dimensions, and handling concerns. Let Dispatch review unusual weight, fragile parts, or difficult access before you book.
A defined delivery scope
Describe pickup, destination, crew needs, and requested extras. Review the services and price shown before booking instead of assuming every extra is included.
Clear expectations
What affects your quote?
The item list, size, route, access, crew, and eligible extras shape the quote. Include stairs and access at both pickup and delivery. Changes to the route, items, or work requested can trigger a revised price or Dispatch review before booking.
See how pricing works. Your quote reflects the details you enter and the options available for your job.
Before you book
Prepare these details
- Each item, quantity, size, and any special handling concern.
- Pickup and destination addresses, contacts, and access instructions.
- Stairs, floor level, elevator access, parking, loading areas, and long carries.
- Preferred date or timing and any store or seller collection requirements.
- Requested helpers, assembly, disassembly, or disposal, where offered.
Service day
Before service
- Confirm the items are ready. Resolve purchase and pickup arrangements with the seller or store.
- Check the access route. Measure large items and tight doorways; arrange building access or elevator reservations where needed.
- Review the booking details. Make sure the confirmed item list, locations, and requested help match the job.
Questions, answered
Common delivery questions
Know what to expect before you book.
Does delivery include assembly or appliance installation?
Assembly or disassembly must be requested where available and included in the agreed scope. Do not assume appliance hookup or specialized installation is included; ask Dispatch to confirm the work before booking.
Can you remove an old item?
Request disposal only if it is offered for the selected job. Identify the item and review any related charges. Delivery alone does not automatically include removal.
Can I request Flexible or Priority timing?
Use the timing options shown in the quote flow. Tell us whether you can be flexible or need priority review. Availability, arrival arrangements, and any price difference must be confirmed for your job.
What if my item or access is unusual?
Prepare dimensions, a description of the access, and clear photos if requested. Open Help & Support and ask Dispatch to review the details before booking.
CARONYX Dispatch
Help with a quote or booking
Questions before or after booking? Keep the conversation in one place.
Open the Help & Support chat on this page and choose Customer. Select A booking I already have or This quote / a new booking for guided help.
If you need further assistance, choose I need CARONYX Dispatch and follow the prompts to create a support case. Include your booking or quote reference, if available, and describe your question, problem, or requested change. Keep the case reference for follow-up.
Submitting a case does not guarantee an immediate response or confirm a booking change. If you cannot use the chat, email contact@caronyxgroup.com.
Ready to describe your delivery?
Start with an accurate item list and route. Review the price and complete the booking instructions shown.
How pricing works · Customer FAQ · Cancellations & rescheduling · Damage & claims