Frequently Asked Questions

You can request an estimate through our online quote form at any time. Provide the pickup and delivery locations, item details, access conditions, requested date, and photos when available. You may also contact CARONYX Group by phone, text, or email.

No. Online calculator results and preliminary estimates are based on the information provided and are intended as planning estimates. Final pricing is confirmed in writing after CARONYX reviews the distance, inventory, item size, access, labor, timing, and any requested add-on services.

For the most accurate estimate, provide complete addresses, clear photos, item quantity and approximate dimensions, stairs or elevator information, parking and access details, requested date and time, and whether additional helpers, assembly, disassembly, or disposal are needed.

The base service generally includes the vehicle, driver, basic moving equipment, pickup and delivery, up to the mileage stated in the current quote or pricing page, and the work specifically listed in the written confirmation. The exact inclusions for your job will appear in your confirmed quote.

The price may change if the actual job materially differs from the information provided, such as additional items, longer distance, stairs, difficult access, waiting time, oversized items, added labor, assembly, disassembly, or disposal. CARONYX will communicate material changes before performing substantial additional work whenever reasonably possible.

Additional mileage may apply when the trip exceeds the mileage included in the confirmed service. The applicable mileage rate and calculation will be shown in the estimate or written confirmation.

CARONYX Group provides local item delivery, furniture and appliance transport, store pickups, marketplace pickups, small moves, oversized and specialty-item handling, labor-only help, loading, unloading, and related local services when the requested work can be performed safely and lawfully.

Item delivery is designed for one or several items that need pickup and transportation, such as furniture, appliances, boxed merchandise, store purchases, or marketplace purchases. The confirmed service may include the driver only or additional labor, depending on the job.

A small move is a limited relocation that can generally be handled with the available vehicle, equipment, and crew, such as a studio apartment, dorm room, storage unit, office items, or a small group of household goods. CARONYX will confirm whether the inventory fits the service.

Labor-only service provides help with loading, unloading, moving items within a property, rearranging furniture, or assisting with a customer-provided rental truck, trailer, storage unit, or container. Transportation by CARONYX is not included unless it is separately confirmed.

Yes. CARONYX can pick up eligible items from stores, warehouses, Facebook Marketplace, OfferUp, private sellers, and similar sources. The customer is responsible for verifying the seller, item, dimensions, condition, payment, and release authorization.

Some oversized and specialty items can be handled after review. Photos, dimensions, approximate weight, access measurements, and handling requirements are normally required. Items that need specialized rigging, licensed installation, or equipment beyond our capacity may be declined.

CARONYX Group primarily serves Los Angeles, California, and surrounding Southern California communities. Availability and pricing depend on the pickup and delivery locations, route, distance, requested date, and service requirements.

Quote requests can be submitted online at any time, and customers may send emails or text messages 24/7. This does not mean that in-person pickup, delivery, moving, or labor service is available at every hour. Service times must be confirmed in writing.

Same-day service may be available depending on location, vehicle and crew availability, item details, access, and timing. Same-day service is not guaranteed until CARONYX confirms the booking in writing.

Scheduling as early as possible is recommended, especially for weekends, month-end dates, building reservations, or jobs requiring additional helpers. Short-notice requests are welcome and will be considered based on availability.

Arrival windows and completion times are estimates unless expressly guaranteed in writing. Traffic, weather, prior-job delays, store or warehouse delays, building access, road closures, emergencies, and mechanical issues may affect timing.

Photos are strongly recommended and may be required for large, fragile, unusual, assembled, or oversized items. Photos help evaluate size, condition, access, equipment, vehicle space, and the number of people needed.

Yes, especially for sofas, refrigerators, large furniture, assembled items, and oversized pieces. Measure the item, doors, hallways, stairs, elevator openings, and tight turns. The customer is responsible for confirming that the item can safely pass through the available route.

Confirm that the item is ready and released, remove loose contents, secure drawers and doors when appropriate, disconnect and prepare appliances, reserve elevators or loading areas, clear pathways, secure pets and children, and keep valuables and important documents with you.

Basic assembly or disassembly may be available when requested and confirmed in advance. CARONYX does not perform electrical, plumbing, gas, structural, licensed-contractor, or manufacturer-authorized installation unless expressly stated and legally permitted.

The staffing level depends on the selected service. A driver-only booking may require capable customer assistance. A driver-plus-helper or larger crew must be specifically included in the written confirmation.

CARONYX generally will not transport illegal substances, explosives, unsecured firearms, ammunition, fuel, propane, hazardous chemicals, biohazards, live animals, cash, jewelry, negotiable instruments, contaminated or pest-infested items, or anything unsafe or unlawful. Specialty items require prior approval.

A reservation is confirmed only after CARONYX sends written confirmation and any required deposit, payment authorization, or service document has been completed. Submitting a form or receiving an automated estimate does not reserve a date.

Yes. Cancellation and rescheduling terms depend on how much notice is provided, whether the vehicle or crew has been dispatched, and whether nonrecoverable costs have been incurred. Review the Cancellation Policy and your written confirmation for the terms that apply to your booking.

Authorized waiting charges, rescheduling, or cancellation may apply when a store, seller, warehouse, property, elevator, dock, or pickup contact is not ready. CARONYX is not responsible for a third party’s refusal to release an item, incorrect product, missing parts, or sales dispute.

Take clear photographs, preserve the item and packaging, avoid repairs or disposal unless necessary for safety, and contact CARONYX as soon as reasonably possible. Include your name, service date, confirmation number, description, photos, receipts, and repair information. Review the Damage & Claims Policy for the complete process.

CARONYX is a transportation and service provider, not the seller or manufacturer of marketplace or store items. Product quality, authenticity, warranty, missing manufacturer parts, undisclosed seller damage, or incorrect merchandise generally remain matters between the customer and seller unless evidence shows that loss occurred while the item was in CARONYX’s custody.

Email [email protected] or call or text 951 557 1515. Quote requests may also be submitted through the online form at any time.