Frequently Asked Questions

Use the CARONYX calculator to enter your pickup, delivery, item, access, date, and service details. It shows the current price for eligible jobs and guides you through the booking steps. If the system flags the request for Dispatch review, follow the review instructions shown on screen.

For standard jobs that the calculator accepts without a Dispatch-review flag, the displayed price is the current price for the service and details you entered. A review can still be required when the system identifies an exception, such as unusual size or weight, specialty handling, unclear access, incomplete information, or another condition. If review is required, the calculator will tell you what happens next.

Enter complete pickup and delivery addresses, item details and dimensions, access information, requested date and time, and any labor, assembly, disassembly, or special-handling needs. Photos may be requested for unusual, fragile, assembled, or oversized items.

The price shown by the calculator reflects the selected service, route, job details, timing, labor or equipment options, and add-ons included in the quote summary. Review that summary before booking; requests flagged for review may require a Dispatch decision.

A price can change when the job details change or the system flags an exception for review. Examples include different addresses, added items, changed access, extra labor, or specialty handling. Any new price or required action will be shown or communicated before the booking is finalized or additional work is performed.

The calculator incorporates route and distance into the displayed price. If a request falls outside the standard service area or is flagged for review, the system will identify the next step before booking.

CARONYX Group provides local item delivery, furniture and appliance transport, store pickups, marketplace pickups, small moves, oversized and specialty-item handling, labor-only help, loading, unloading, and related local services when the requested work can be performed safely and lawfully.

Item delivery is designed for one or several items that need pickup and transportation, such as furniture, appliances, boxed merchandise, store purchases, or marketplace purchases. The confirmed service may include the driver only or additional labor, depending on the job.

A small move is a limited relocation that can generally be handled with the available vehicle, equipment, and crew, such as a studio apartment, dorm room, storage unit, office items, or a small group of household goods. CARONYX will confirm whether the inventory fits the service.

Labor-only service provides help with loading, unloading, moving items within a property, rearranging furniture, or assisting with a customer-provided rental truck, trailer, storage unit, or container. Transportation by CARONYX is not included unless it is separately confirmed.

Yes. CARONYX can pick up eligible items from stores, warehouses, Facebook Marketplace, OfferUp, private sellers, and similar sources. The customer is responsible for verifying the seller, item, dimensions, condition, payment, and release authorization.

Some oversized and specialty items can be handled, but the calculator or Dispatch may require a review. Photos, dimensions, approximate weight, access measurements, and handling requirements help determine whether the job can be accepted safely.

CARONYX Group primarily serves Los Angeles, California, and surrounding Southern California communities. Availability and pricing depend on the pickup and delivery locations, route, distance, requested date, and service requirements.

The calculator and online request flow are available 24/7. Service times depend on the options and availability shown during booking; online access does not mean in-person pickup, delivery, moving, or labor service is available at every hour.

Same-day options may appear when location, vehicle and crew availability, item details, access, and timing allow them. A same-day request is bookable only when the calculator makes the option available; a Dispatch-review flag may require confirmation first.

Scheduling as early as possible is recommended, especially for weekends, month-end dates, building reservations, or jobs requiring additional helpers. Short-notice requests are welcome and will be considered based on availability.

The arrival window shown during booking is the scheduled service window. Traffic, weather, prior-job delays, store or building access, emergencies, or other operating conditions can affect timing; contact Support if a delay develops.

Photos are recommended and may be requested by the calculator or Dispatch for large, fragile, unusual, assembled, or oversized items. They help confirm size, condition, access, equipment, vehicle space, and staffing.

Yes, especially for sofas, refrigerators, large furniture, assembled items, and oversized pieces. Measure the item, doors, hallways, stairs, elevator openings, and tight turns. The customer is responsible for confirming that the item can safely pass through the available route.

Confirm that the item is ready and released, remove loose contents, secure drawers and doors when appropriate, disconnect and prepare appliances, reserve elevators or loading areas, clear pathways, secure pets and children, and keep valuables and important documents with you.

Basic assembly or disassembly may be available when requested and confirmed in advance. CARONYX does not perform electrical, plumbing, gas, structural, licensed-contractor, or manufacturer-authorized installation unless expressly stated and legally permitted.

The staffing level depends on the service and options selected in the calculator. A driver-only booking may require capable customer assistance; helpers or a larger crew must be included in the booking details.

CARONYX generally will not transport illegal substances, explosives, unsecured firearms, ammunition, fuel, propane, hazardous chemicals, biohazards, live animals, cash, jewelry, negotiable instruments, contaminated or pest-infested items, or anything unsafe or unlawful. Specialty items require prior approval.

A reservation is confirmed when the required booking steps are completed and CARONYX displays or sends a confirmation. If the request is flagged for Dispatch review, it is not final until that review is completed and confirmation is issued.

Yes. Cancellation and rescheduling terms depend on how much notice is provided, whether the vehicle or crew has been dispatched, and whether nonrecoverable costs have been incurred. Review the Cancellation Policy and your written confirmation for the terms that apply to your booking.

Authorized waiting charges, rescheduling, or cancellation may apply when a store, seller, warehouse, property, elevator, dock, or pickup contact is not ready. CARONYX is not responsible for a third party’s refusal to release an item, incorrect product, missing parts, or sales dispute.

Take clear photographs, preserve the item and packaging, avoid repairs or disposal unless necessary for safety, and contact CARONYX as soon as reasonably possible. Include your name, service date, confirmation number, description, photos, receipts, and repair information. Review the Damage & Claims Policy for the complete process.

CARONYX is a transportation and service provider, not the seller or manufacturer of marketplace or store items. Product quality, authenticity, warranty, missing manufacturer parts, undisclosed seller damage, or incorrect merchandise generally remain matters between the customer and seller unless evidence shows that loss occurred while the item was in CARONYX’s custody.

Open Help & Support and choose Customer. Select the option for an existing booking or a new quote. If you need Dispatch, follow the prompts to create a support case and include your booking or quote reference when available.